General FAQ

Our office hours are from 9:00AM to 4:00PM. ABA therapy sessions are conducted from 8:00AM to 8:00PM. Appointments are required for fingerprints. 

We accept credit, debit, cash, and Zelle for all services except ABA therapy. We currently accept Aetna commercial plans for ABA services, please contact our office to verify benefits. 

 ABA (Applied Behavior Analysis) is an evidence-based therapy that helps children with autism and other developmental delays learn meaningful skills and reduce challenging behaviors. It focuses on improving communication, social skills, play, daily living activities, and more through individualized programs. 

ABA therapy is most commonly used to support children diagnosed with Autism Spectrum Disorder (ASD), but it can also help children with developmental delays, ADHD, behavioral concerns, or language delays.

 We provide services to children from ages 18 months to 18 years, depending on their individual needs and insurance coverage. 

 We provide in-home, school-based, and community-based services across Miami-Dade County. If you're unsure whether we serve your location, contact us; we’ll gladly assist. 

Absolutely! Parent involvement is a key part of ABA therapy. We offer training and ongoing collaboration to help you support your child’s progress at home and in daily life. 

While some insurance plans may require a referral or formal autism diagnosis, you can contact us directly and we’ll help you navigate the process from referral to intake.

Yes! We are in-network with Aetna and are actively contracting with other major insurance payers. Our website will be routinely updated to reflect the current network status.

Appointments are required, so please check our office hours to make an appointment.

You must bring a valid form of identification (e.g., driver’s license, passport) and any documentation required by the agency requesting your fingerprints. For example, the Florida Department of Children and Families (DCF) requires an OCA (Originating Case Agency) number to be included in your fingerprint submission. 

The visit itself will take no more than 10-15 minutes. However, the regulatory agency's processing time can take up to 10 business days to receive the results; typically, it takes much less. 

Your fingerprints will be transmitted to the Florida Department of Law Enforcement (FDLE) for processing before going to the regulatory agency corresponding to the ORI  you selected/provided. We will provide you a Transaction Control Number (TCN) for your captured fingerprints so you can track the status via the FDLE website, however, we will not receive a copy of your results nor you, only the licensing agency.

An ORI stands for "Originating Agency Identification," which is how we know which regulatory agency to transmit your captured fingerprints to. If you do not recall or have the ORI available, we have an ORI list in our office. Please be aware, though, that we are not at fault if you provide us with the incorrect ORI.